Shipping policy

Shipping Policy

SteadySolve produces many products specifically for each customer. Personalized, customized, engraved, printed, sublimated, and other made-to-order products require production time before they are ready to ship.

Production Time

Production begins after SteadySolve has received all information required to complete the order, including payment, personalization details, artwork, and any required proof approval.

Estimated production times may vary depending on the product, quantity, customization method, artwork requirements, material availability, and current order volume.

Any production estimate provided on a product page, quote, proof, order confirmation, or other communication is separate from carrier transit time.

Business, bulk, and promotional-product orders may have production schedules established separately through a quote or order approval.

Shipping Time

Once production is complete, orders are prepared for shipment using the shipping method selected or agreed upon for the order.

Carrier transit times begin after the order has shipped and are separate from SteadySolve's production time.

Delivery dates provided by shipping carriers are estimates unless the carrier specifically guarantees the service selected.

Tracking

When tracking is available, shipping information will be provided after the order has been prepared for shipment.

Please allow time for the carrier's tracking system to update after a shipping label has been created.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please contact SteadySolve as soon as possible if an address needs to be corrected.

Once an order has been transferred to the shipping carrier, SteadySolve may not be able to change the delivery address.

Additional shipping costs resulting from an incorrect or incomplete address supplied by the customer may be the customer's responsibility.

Carrier Delays

SteadySolve is not responsible for carrier delays caused by weather, transportation disruptions, service interruptions, incorrect addresses, or other circumstances outside our reasonable control.

If an order experiences an unusual shipping delay, please contact us and we will assist with available carrier information when reasonably possible.

Damaged Orders

If your order arrives damaged, please contact SteadySolve within 7 calendar days of delivery and provide your order number along with photographs of the product and packaging.

Damage claims will be reviewed according to our Return & Refund Policy.

Lost or Missing Packages

If tracking indicates that a shipment has been lost or has experienced an unusual delay, please contact SteadySolve so we can review the available tracking information and determine the appropriate next steps.

If tracking shows an order as delivered but you cannot locate it, please first check the delivery area, household members, neighbors when appropriate, and any carrier delivery information.

Business and Bulk Orders

Shipping arrangements for large, business, promotional, or bulk orders may differ from standard website orders.

Freight, split shipments, expedited production, special packaging, multiple shipping destinations, or other requirements may result in additional charges and will be addressed in the applicable quote or order agreement.