Refund policy

Returns & Refunds

Because many SteadySolve products are personalized, customized, engraved, printed, sublimated, or made to order, customized products generally cannot be returned or exchanged due to change of mind, customer ordering error, incorrect personalization information, or artwork approved by the customer.

If your order arrives damaged, defective, or was produced incorrectly due to an error by SteadySolve, please contact us within 7 calendar days of delivery so we can review the issue and work toward an appropriate resolution. Please include your order number and clear photographs of the product and packaging when applicable.

When SteadySolve confirms that an item was damaged, defective, or produced incorrectly due to our error, we may, as appropriate, replace the item, remake the product, or issue a refund. SteadySolve will not require the customer to pay additional product or shipping charges to correct a confirmed SteadySolve production error.

Customers are responsible for reviewing personalization details, spelling, names, dates, colors, quantities, artwork, logos, and other order information before submitting or approving an order.

For orders requiring artwork or proof approval, production may begin after approval. SteadySolve is not responsible for errors contained in text, artwork, logos, files, specifications, or other information that was supplied or approved by the customer.

Cancellations

Orders may be canceled before production has begun. Once personalization, printing, engraving, sublimation, fabrication, or other custom production has started, the order generally cannot be canceled or refunded.

For business or bulk orders requiring a proof, quote, or artwork approval, cancellation terms may also be stated in the applicable quote or order approval.

Non-Custom Products

Non-customized products, if offered, may be eligible for return according to the return conditions stated for that product or order.

Contacting Us

To request assistance with an order, contact SteadySolve through our Contact page and include your order number and photographs when applicable.

Nothing in this policy is intended to limit any rights or remedies available to customers under applicable law.